Frequently Asked Questions

Below is the list of our most frequently asked questions which customer asked by us. If you can not find here the answer to a question you may have, Please Contact Us. We are committed to 24/7 customer service and prompt to answer all your questions as quickly and thoroughly as possible.

Answer: Yes, you will receive confirmation by mail within 24 hours after your reservation, with all the details and instructions and our contact information.

Answer: Online payment : When using our automated booking system all payments are processed via PayPal which also allows for secure payments with all major credit cards. Down payment online and cash upon arrival: Upon request we can customize a link for a down payment and you can then pay the amount due in cash upon arrival

Answer: You can receive a quote by submitting the simple form in the contact us section, or by emailing a quote request to info@dominicantravelers.com

Answer: Dominican Travelers offer a whole rage of different excursions at the different destinations of the Dominican Republic. We can advise you to go on tours which would better fit you based on your preferences and needs. We have different excursions which are conducted at least once per week, others even daily. We can also organize private excursions and activities just for you or your group.

Answer: This is our Cancellation Policy: 48 hours before scheduled departure time 100 % refund, 24 - 48 hours before scheduled departure time 50 % refund, within 24 hours before scheduled departure time or No Show NO REFUND.

Answer: Well actually Paypal takes care of the payment process. The PayPal site is highly secure. It uses industry-leading technology (such as SSL) to keep your information safe.

Answer: Going to your hotel with Dominican Travelers is easy, straightforward and reliable. Our company is here to serve you and all of our services are 100% guaranteed. If you have any questions, please contact us.

Answer: When you arrive to the airport, first you are going to go through immigrations where you have to hand out your tourist card or purchase one if it has not been provided to you before the flight. You will also have to fill out a form, then you will be guided to the baggage claim area where you are going to wait for your luggage. Once you have your luggage you will proceed to customs. Customs procedures can take 5 minutes or 15 minutes depending on how many people are clearing customs before you.

Answer: The day of your arrival we will be monitoring your flight all day, this way we will have your vehicle ready when you arrive. Please don't worry about delays, arriving early or any minor change, we will know exactly at what time you will be landing and your vehicle will be ready. If your flight changes and you are arriving in a totally different flight at a totally different time, then please contact us and let us know the new flight information, we will update your arrival and move your vehicle to the new time.

Answer: If the whole arrival procedure, immigration, baggage claim and customs inspections, takes a long while, please don't worry, we know this and our drivers will wait for you as long as needed.

Answer: Your cordial and professional driver will be waiting for you at the arrivals exit in the airport holding a sign with your name for easy identification. He will then assist you with your bags to the vehicle parked in front of the airport. From there you will be driven straight to your hotel or private residence.

Book Your Tours & Transfers

Select Airport or City (e.g. Punta Cana Airport)
Select Airport or City (e.g. Punta Cana Airport)


Special Offer!

JUANILLO VIP - Millionaire for One Day

Valid only for this date: 2017-09-25

Regular Price: U$ 189.0

U$ 169

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+1-809-697-3972

(Toll Free) Dominican Republic

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